The president of a private security company whose guard was caught on camera pulling an 82-year-old woman off a Miami-Dade County Metrorail train assures the county mayor a thorough review into the incident will be completed.
John Williams, the president of 50 State Security Services, wrote the letter to Mayor Carlos Gimenez on Tuesday.
Cell phone video taken Feb. 20 showed a 50 State Security guard pull Emma Anderson off the bus because she was singing a spiritual hymn. Her attorney filed a Freedom of Information Act request for Miami-Dade Transit's policies and procedures when dealing with the elderly.
"As we work through the process, I want to give you my personal assurance of a complete and thorough review of the matter," wrote Williams. "50 State is proud to be working with Miami-Dade Transit, and as a long-standing, 42-year-old Miami-Dade based organization, it is certainly our goal to serve our community in the utmost capacity."
The North Miami-based company received the county's $72 million transit security contract almost four years ago.
The security guard has an excellent record as a security guard, according to the county. He has since been reassigned.