For others contemplating going this route, Carroll says "make sure that you are fair and you are articulate and you are creative and that your story resonates with other people." It also doesn't hurt to be good with a guitar.
Customer service blues: Going viral with complaints
Rants abound on video sharing sites
Published On: Jun 22 2012 07:37:50 PM EDT Updated On: Jun 25 2012 01:05:06 PM EDT
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