JACKSONVILLE, Fla. - A Nassau County woman took to social media to vent after witnessing a fracas at a Jacksonville Chick-fil-A restaurant.
The incident happened at some point Monday night at the River City Marketplace location. The witness, Allison Music, said several customers grew unruly during some sort of disagreement over chicken nuggets.
The disturbance began as two male customers arguing with staff for roughly 20 minutes, Music said. She said it continued when two women -- who are related to one of the male customers -- undeterred by a locked door, barged in and confronted employees.
"The teenage boy was arguing with them about his chicken nuggets and getting his refund back. They refunded his money, but I guess he lied to his sister and said they didn't refund his money," Music told WJXT by phone Wednesday night. "So they came in, broke the door handle off the door while trying to get in one way. They came through the other way and started arguing with the manager."
Music recorded the incident on her cellphone and uploaded multiple video clips to Facebook. Things appeared to escalate when the angry customers dumped utensils and other supplies on the floor. Music said one of the women grabbed a vase and smashed it.
"There were kids at Chick-fil-A while this was going on and anyone should be embarrassed to act the way these two females did tonight," Music wrote in a Facebook post that has since been shared over 2,300 times.
News4Jax crime and safety analyst Gil Smith said problems with food orders should never go that far.
"Quite often, there is a conflict between a customer and management in fast food restaurants because there is some kind of problem with their order. In most cases, management will take care of it by either replacing the food or giving them a refund," Smith said. "It seems like, now, people are more and more unable to talk to management properly to resolve the conflict."
Managers of the Chick-fil-A declined to comment Wednesday when a WJXT reporter stopped by the Northside restaurant.
It's not clear if a police report was filed in the case. WJXT contacted a Jacksonville Sheriff's Office spokesman for details.
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