Chick-fil-A to open dedicated drive-thru lane for mobile orders

Chick-fil-A opens new restaurant in Miami Gardens. (Chick-fil-A/ Miami Gardens)

Picking up at Chick-fil-A is about to get a whole lot faster, according to the fast-food chain.

The company said it will be adding a dedicated drive-thru lane for mobile orders at more than 300 additional restaurants across the country, following a two-year trial run at several restaurants.

“Our hope with Mobile Thru is to help guests experience the drive-thru quicker than ever before. By dedicating one of our lanes exclusively for mobile order pickup, we are creating an easier and more efficient experience for our guests on the go,” said Julie Ledford, the principal program lead on Chick-fil-A’s Service and Hospitality team.

According to the company’s website, to place an order for pick up in the mobile order lane, select “Mobile Thru” as the pickup destination on the app then place the order. When they arrive at the restaurant, they follow signs to the Mobile Thru lane, use the app to scan a QR code in the dedicated lane, and then pull around to receive the order.

Chick-fil-A said more Mobile Thru lanes will be added to several locations across the country in 2024.

About the Author:

Veronica Crespo writes for and also oversees the Español section of the website. Born and raised in Miami, she graduated from the University of Miami, where she studied broadcast journalism and Spanish.