Glitch causes delays on Southwest flights
Company tweets about delay, investigates issue
PEMBROKE PARK, Fla. – Some Southwest Airlines passengers at Fort Lauderdale-Hollywood International Airport scrambled to check on their travel arrangements Wednesday after a nationwide glitch occurred in the airline's servers.
The system went down at about 2:30 p.m. and has affected thousands of travelers across the country.
About 100 to 125 people at Fort Lauderdale-Hollywood International Airport were affected, according to Greg Meyer, a spokesman for the airport.
"We started out in that line over there," Gary Agnew, who is traveling to Fort Lauderdale to Indianapolis, said. "They told us to get out of (line if) we didn't have a boarding pass, which we didn't. I'm just at their mercy. I'll just have to wait and leave tomorrow."
Meyer said those passengers who are affected by the glitch will need to be processed manually in order to board their flights.
The airline tweeted a message about the delay, saying they are aware of the issue and are investigating.
We are aware and investigating current issues with our systems. We will keep you posted as we have more information to share.— Southwest Airlines (@SouthwestAir) July 20, 2016
Some flights have been grounded due to the glitch. Local 10 News reporter Terrell Forney was flying back home after his live coverage in Baton Rouge, Louisiana, when his flight got stuck in Atlanta during a layover.
The glitch has affected baggage claim, check-in and the boarding procedure. Passengers should check with the airline to see if the glitch will impact their travel plans.
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