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Clinched by Christina: Learn about some cases 'Call Christina' resolved

Companies step up to help Local 10 News viewers

PEMBROKE PARK, Fla. – Many Local 10 News viewers have called investigative reporter Christina Vazquez for help.  Here are just a few of the viewer stories that got results in the community after contacting the Call Christina team.

Margie Daniels' phone is working now, but that wasn't always the case especially when there's bad weather.

"Everything goes off -- no telephone, no lights, no nothing," said Daniel. She's called AT&T many times.

"They have to come back and put it on," said Daniels.

The pole in her yard is leaning and the trees are over grown around it, so Local 10 News decided to call AT&T for her and received a response.

"The guy said that they can't take the tree down. They said, 'We are going to trim the tree back.' They're going to change the pole, they are going to put in another transformer," Daniels said. "I didn't know who to call, but I always watch TV and it said Call Christina. So I said, 'I'm going to Call Christina,' and by the time I called Christina y'all called me back."

"This is identical to the old fridge except it's got LED lights which is really beautiful.  It's a nice feature," Denise Beard, who contacted the Call Christina team when she was having trouble with a refrigerator she purchased, said.

"Within five months, my ice maker wasn't working," Beard said. "The seal was leaking. Beverages on the top shelf were frozen. My vegetables were getting frozen." 

She called for warranty service with the manufacturer and even tried to get it fixed with her extended warranty when the one-year warranty ran out. 

"It was a total of 13 service calls," Beard said.

Beard called Vazquez, who contacted the store from where she purchased the fridge.

"I was just completely frustrated and overwhelmed," Beard said.

The store gladly replaced the refrigerator.

"The water heater is here.  It was from 1966," Lawrence Doane said.

Doane gave the Call Christina team a phone call claiming the plumber who installed his new water heater didn't install in correctly.

"About an hour or so after he left, I noticed it was leaking," Doane said.

He bought it from Sears, so he called them and they said they would take care of it but the plumber never returned. 

"I was going through this for about two to three months," he said. "How can a corporation as big as Sears do business this way and have happy customers? I was appalled and surprised."

The Call Christina team contacted Sears and got a response. 

"Finally, when Sears got back to me after I got Christina involved, they assured me it would be taken care of, and it was within a week," Doane said. 

Click here to visit the Call Christina Know Your Rights page.

Follow Christina Vazquez on Twitter @CallChristinaTV

Follow Local 10 News on Twitter @WPLGLocal10