PEMBROKE PARK, Fla. – Sometimes just a little extra help is all it takes to resolve some consumer complaints. Here's how Local 10 News investigative reporter Christina Vazquez helped some viewers:
"I love to visit my cousin. He has four girls. The last one is getting married. How many happy occasions do we have?" Hollywood resident Brenda Kaplan said.
Kaplan booked a flight to New Jersey with Spirit Airlines, hoping to spend a day with her cousin.
"It didn't turn out that way," she said.
Trying to catch a 7 a.m. flight, Kaplan paid for her baggage at the ticket counter. According to Kaplan, when the attendant returned her credit card there was a mix-up and the card she received wasn't hers.
Kaplan said she didn't notice until she went through security and had to return to the ticket counter for her credit card. By the time she went through security again, she missed her flight.
"It was very, very disappointing and aggravating. But nobody was helpful," Kaplan said.
Kaplan took a later flight, missing her visit with her cousin. She tried resolving it with Spirit Airlines first. When she couldn't get a resolution, she called the Call Christina team for help.
"I did get a refund of $155," Kaplan said.
Another Local 10 News viewer contacted Call Christina after her office moved across town and couldn't complete a transfer of Internet service.
"It's impossible for me to do anything for my consumers without Internet," Rachel Simpson, of Dynamic Counseling in Fort Lauderdale, said.
Simpson said she tried multiple times to contact Comcast.
"Nobody could do anything for me and it was months on the phone of heartache, aggravations and stress," Simpson said.
According to Simpson, her simple service transfer request turned into a three-month service gap.
"Nobody could do anything for me," she said. "I was getting nowhere."
So the Call Christina team contacted Comcast, which quickly replied.
"Much to my surprise, we had more resolution in 48 hours than what I had in three months on my own," Simpson said.
Now Simpson's center is able to accept new patients again.
The Call Christina team also helped Ivonne Alexander with her newspaper subscription.
"It's the principal of the thing. We're not talking about thousands of dollars, but if nothing would have been done this would have gone on forever," Ivonne Alexander said.
According to Alexander, her credit card was charged for her subscription after she tried to cancel it.
"I called Christina and she was all over it," Alexander said.
Follow Christina Vazquez on Twitter @CallChristinaTV
Follow Local 10 News on Twitter @WPLGLocal10