The power of words in crisis: Who hits mark, and who misses?

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2001 AP

FILE - In this Sept. 14, 2001 file photo, as rescue efforts continue in the rubble of the World Trade Center in New York, President Bush stands with firefighter Bob Beckwith on a burnt fire truck in front of the World Trade Center during a tour of the devastation. In moments of crisis, American presidents have sought to summon words to match the moment in the hope that the power of oratory can bring order to chaos and despair.(AP Photo/Doug Mills, file)