MIAMI – A Call Christina warranty warning report featuring Local 10 News viewer Odessa Napper caught the eye of Dennis Madden, CEO of the Automatic Transmission Rebuilders Association.
Madden contacted Jorge Vizcaino of Transmissions Unlimited, who said he would be happy to help.
"Let's give her a hand," Vizcaino said.
When Local 10 News last left Napper, her 1999 Ford Crown Victoria remained broken down outside of an Overtown apartment complex.
"It was in really bad shape when we got it," Vizcaino said. "It looks like it was vandalized. The battery was stolen."
After towing it to his North Miami Beach shop, Vizcaino's team got to work.
"We had to order a drive shaft. The drive shaft was actually broken in half," he said. "The power steering was not working. They had to rebuild the power steering system. Engine wasn't idling. We had to put in an idle control solenoid battery. We did an oil change for her."
The total amount of parts and labor would have cost Napper more than $1,800, but they did it all for free.
Vizcaino did mention to Napper that he recommended that she take the car to a shop that specializes in engine work for further evaluation.
He certainly got the car to a drivable state but added that, due to the age and condition of the car, she may need more work down the road. He also told her in the future to always get a second opinion when shopping around for a mechanic to fix a car.
"We all need help every now and then," Vizcaino said. "I'm glad I was there to be able to help her."
Napper thanked Madden, Vizcaino and the Call Christina team for their efforts.
"Thank you, Christina. Love you girl. Keep it up," exclaimed Napper before driving off.
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