MIAMI GARDENS, Fla. – The nation's largest retailer seems to have a special name for one South Florida city.
A Miami Gardens resident said she was shocked when she picked up her prescription and looked at the printed label and her address.
"It said, 'Bad City Florida,'" the woman, who did not want to be identified, said. "I proceeded to call Walmart to find out why that is. ... They were very nonchalant and very non-caring about it."
The medication was picked up from the Walmart at 191st Street and Northwest 27th Avenue.
"It's really amazing that something like this could happen," Miami Gardens Mayor Oliver Gilbert III said. "They have to value the people who they're taking valuable money from."
Gilbert said he and his staff contacted Walmart officials and are encouraged by the fact that they are investigating.
No one at the Walmart would talk to Local 10 News investigative reporter Jeff Weinsier, but a company representative issued a statement to Local 10 News.
"Our shoppers deserve a pleasant customer service experience, and we regret (that) this occurred," the statement said. "We've apologized to the customer, and the associates involved will be addressed."
Former Mayor Shirley Gibson considers herself the mother of Miami Gardens. City Hall is named after her, and she was the chairman of the movement that created Miami Gardens. She was also the city's first mayor from 2003 to 2012.
"I would wage a major PR campaign with Walmart," she said. "I would encourage my residents to take to the sidewalks and streets about this."
Mykita Cherry-Prime is a Walmart shopper and Miami Gardens resident.
"I don't think I will be walking back into that building," she said.
At this point, Gilbert is not ready to call for a protest or boycott.
The mayor said he is waiting to hear back from Walmart after the company completes its investigation.
"I'll reach satisfaction when they can explain to me how, exactly, this happens," Gilbert said. "If you have a system that, when you put in 33169 and 'Bad City' comes up, we're going to have some irreconcilable differences."
Gilbert said he has not received any other complaints from customers at that Walmart.
"We definitely deserve an apology," Cherry-Prime said.