Man caught on camera going on racist rant at Dunkin'

'It was just absolutely horrible,' witness says

By Ian Margol - Reporter

MIAMI BEACH, Fla. - A man was caught on camera this week making a racist rant while accosting an employee at a Miami Beach Dunkin' and Baskin-Robbins store.

Maggie Gaitan said she was at the restaurant Monday when a man walked in and started demanding to be served.

"It was just absolutely horrible," Gaitan said.

Gaitan said only one employee was working at the time, and she was helping another customer.

"The attendant, she was giving an ice cream to a kid," Gaitan said. "So he walks around where the line was where I was and he started to say to the lady, just like, bad words."

Gaitan said the man kept muttering to himself under his breath, so she decided she needed to speak up.

"I said, 'Hey, if you don't like it, go out. There's other places,'" she said.

The woman at the shop also told him he needed to stop cursing or he would have to leave. That's whenGaitan said he blew up, hurling racial slurs and obscene hand gestures at the employee before walking out the door.

Before he left, he banged on the window and showed his middle finger to the camera.

"I can't believe, (in the year) 2018, we're living things that my mother and father (were) living," Gaitan said.

Dunkin' released the following statement about the incident:

"We are aware of the video and the situation that occurred at the franchised Dunkin' restaurant located in Miami Beach. We're disappointed by the behavior exhibited by the guest in this video. Dunkin' and its franchisees remain committed to our shared goal of providing a positive restaurant experience for all guests and restaurant employees." 

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