Instacart, a same-day grocery delivery and pick-up service based out of San Franciso, is facing criticism in South Florida over an alleged lack of investment in safety during the coronavirus pandemic.
Workers want the company to provide personal protective equipment to avoid spreading the coronavirus; When the company responded with a promise to ship hand sanitizer, workers decided to strike.
In solidarity with the organization, Kelly Benjamin, of The American Federation of State, County and Municipal Employees trade union in Florida, released a statement listing the workers’ demands.
The workers want Instacart to provide personal protective equipment, hand sanitizer, disinfectant wipes and sprays and soap. They are also asking for an extra $5 per order in hazard pay, a 10% gratuity and support for workers with pre-existing conditions.
Instacart executives announced Friday they would give new payments between $25 and $200 to in-store shoppers based on hours worked between March and April 15 and removed the signature requirement for alcohol deliveries.
On Sunday, the company released a statement on Twitter agreeing to provide a liquid spray ethyl alcohol-based hand sanitizer, which will ship in the next week. They are also removing the “none” tip option in the customer tip settings and adding a 5% minimum.
Our priority is to safely serve the Instacart community. Today we’re announcing new safety measures including manufacturing & distributing our own hand sanitizer to shoppers & launching a new customer tip default feature to help shoppers earn higher tips. https://t.co/mR0eBA71TP— Instacart (@Instacart) March 29, 2020