wplg logo

'No hablo Ingles!' Video shows Taco Bell employee in Hialeah denying service

Taco Bell employee caught on video denying service is fired

HIALEAH, Fla. – An English-speaking customer looking to order a meal from Taco Bell in Hialeah was denied service by an employee who only spoke Spanish.

Alexandria Montgomery and a passenger attempted to use the restaurant drive-thru Wednesday night at the chain's location at 785 Ninth St.

What happened next was all caught on video. The Taco Bell employee was fired. 

When Montgomery tried to place her order in English at the drive-thru, she was rejected by the employee who only spoke Spanish. When she drove up to the window, the employee told Montgomery no one in the restaurant spoke English and she would be unable to order.

"This is Hialeah," the employee said in Spanish while also threatening Montgomery by saying she would call the police.

The unnamed employee also suggested Montgomery visit another Taco Bell location where she may be able to order in English.

"This is America. Y'all don't try to take over the whole population," Montgomery said when the employee reiterated that she can't take her order because she doesn't speak Spanish.

A second Taco Bell worker shows up and also denies Montgomery service. 

"She was replying to what I was saying in English, but she was replying in Spanish," Montgomery told Local 10 News.

In a statement Friday, a Taco Bell representative disapproved of the incident and the actions of the employees.

"This does not meet our customer experience expectations," Taco Bell said in a statement. "We have worked quickly to resolve with the customer to ensure this doesn't happen again."

Montgomery ended up leaving without food, but wondering why language was the obstacle to her getting a meal.

Local 10 News investigative reporter Jeff Weinsier went to the Taco Bell in question Friday. A woman at the counter confirmed to him that she speaks English and that he could order food in English. She said "no comment" when asked about the incident with Montgomery. 

"I'm not mad or anything, but I just feel totally disrespected," Montgomery said.

About the Authors:

Jeff Weinsier joined Local 10 News in September 1994. He is currently an investigative reporter for Local 10. He is also responsible for the very popular Dirty Dining segments.